Frequent Ask Question

General F.A.Q

How soon my account be set up and ready to use?

Your account will be setup within 24 hour or less in most cases from the time we receive your order. You will receive an email with your account information, IP address, user name and password. You can then start uploading your site.

How to setup a new domain name account?

Our setup system is fully automated, and it takes less than 10 minutes to register and get your new domain name up and running as soon as the payment process to us is complete.

How to setup a new web hosting account?

Our setup system is fully automated, and it takes less than 10 minutes to get your new web hosting account up and running. Just follow the step to create account, fill out the forms, submit them, and you can start building your website as soon as the setup process is complete.

How to setup a new email hosting account?

Our email setup system is fully automated, and it takes a while to get your new email account up and running. Just follow the step to create the email account, fill out the forms, create as many email users as you like (according to your quota), submit them, and the email setup process is complete.

How fast is your network connection?

By having your website hosted by our servers, you can be sure that your website will be accessible to anyone in the world at a blazing speed. Our network consists of redundant DS-3, 4 diverse fiber paths feeding; 5 OC-48s, 1 OC-12, and 1 Multi Gigabit Ethernet Ring of data and voice services network connections to provide a high-availability platform for all business needs.. See our network page for more information.

What kind of Hardware and Software do you use?

Our servers are minimum Intel Pentium with high-speed SCSI or IDE drives. The operating system is Linux running Apache Web Server, Windows family server running IIS server. Every server at HostRelax™ has different specifications. HostRelax™ is constantly upgrading the servers hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. This is a fairly typical web server setup. You can be sure that our servers are extremely stable and thus bringing this benefit to you via your website.

Where are your servers located?

HostRelax™’s servers are located in our Network Operations Center (NOC) in USA. There they are monitored 24x7x365, in a data center environment that provides security, backup power, and direct access to the Internet backbones.

What if there is a major power outage?

Our Data Centre is equipped with 1.5 Megawatt Cummins Diesel Generator with 24X7 fuel contracts in place, three-225 KvA Liebert uninterruptible power supplies with multiple battery strings, dual DC power plants and flexible power options to include multiple configurations of AC & DC.

Why do you price so much less than other web hosts company?

Many of the other web hosts company offer toll-free support 24 hours, 7 days per week and call back services. We do provide online support, live chat and call back to customers support, but we dont provide toll-free. If we offered this, it would greatly increase our prices.

Prices are quoted in what currency?

All prices are quoted in US Dollar – USD $.

Is my account access 24 hours a day?

Yes. You will have access to your account 24 hours a day.

Do you provide tech support?

Yes, HostRelax™ provide tech support 24x7x365 a year. We encourage our customers in need of assistance to fill in the trouble ticket form or e-mail to us with questions or concerns about their web site. However, we provide technical support only, we cannot provide help with programming stuff. This kind of assistance may incur extra charges. Technical support is done 24 hours a day, 7 days a week 365 days a year.

If you are interested to know more about any of our archived FAQ or services, please e-mail Our HostRelax™ Support Team Email Our HostRelax™ Support Team.

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HostRelax™ an Internet Solutions Provider (ISP) in Malaysia/Asia, that specializes in improving and streamlining organizations' business needs. We providing a diverse range of ISP solutions such as World Wide Domain Name Registration And Services, Web Hosting Services, E-Mail Hosting Services, SSL Digital Certificates, Provide Reseller Hosting, Dedicated Server Hosting, Server Co-locations, E-Commerce/Business Solutions And Consulting Services. The company has been a pioneer in hosting services since 2002 and provides cost effective, secure and reliable web hosting solutions with advanced, industry-recognized control panel for server management and administration serving individuals and business corporations around the world.